Question 1

Are all products made to order?

Accepted Answer

Many Leela pieces are made to order to minimise waste and ensure careful craftsmanship. If your item is not in stock, production typically takes minimum 21 business days before dispatch.

Question 2

Do you restock sold-out pieces?

Accepted Answer

Some designs may return, while others are produced as limited releases. If a product is unavailable, please contact us and we'll let you know if it is expected to return.

Question 3

Can I cancel or modify my order?

Accepted Answer

All sales are final. We do not offer returns, refunds, cancellations or exchanges for reasons including change of mind, incorrect selection, or personal preference.In case of any queries regarding your order, please contact us as soon as possible after placing your order.

Question 4

Do you accept returns or exchanges?

Accepted Answer

All sales are final. We do not offer returns or exchanges for reasons including change of mind, incorrect selection, or personal preference. In case of any damage or an incorrect product being delivered, please contact us within 48 hours of receiving the delivery with pictures of the item, original packaging and details of the issue. Our team will review your request and work with you to resolve it.

Question 5

How long will my order take?

Accepted Answer

If your item is in stock, it will be dispatched within 3-5  business days.Made-to-order pieces require minimum 21 business days for production before shipping. Shipping timelines vary depending on your location. Please check our Shipping Policy for details about Domestic and International Shipping.

Question 6

Do you ship internationally?

Accepted Answer

We currently ship internationally by request. Please write to us at support@leelabypriyanka.com to inquire about international shipping. Please mention your Shipping address in your email.Shipping charges and timelines vary depending on your location. International customers are responsible for any customs duties, taxes or import charges imposed by their destination country.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, UPI payments along with other secure payment options available during checkout.

Question 8

Is my payment secure?

Accepted Answer

Yes. All payments are processed through secure payment gateways using industry-standard encryption.

Question 9

How can I track my order?

Accepted Answer

Once your order has been shipped, you'll receive an email containing your tracking information.

Question 10

How can I get in touch?

Accepted Answer

If you have any questions, we'd love to hear from you. You can contact us via the email address listed on our Contact page, and our team will respond as soon as possible.

Frequently asked questions