Shipping Policy
Last Updated: June 29, 2026
This policy applies to all orders placed on www.leelabypriyanka.com
At Leela by Priyanka, every piece is thoughtfully created with care and shipped from our studio in Pune, India. Many of our garments are made to order in small batches, allowing us to minimise waste while ensuring the highest quality craftsmanship.
Processing Time
If your chosen piece is in stock, your order will typically be dispatched within 3–5 business days.
If your piece is made to order, please allow up to 21 business days for production before dispatch. We begin creating your garment once your order has been confirmed.
Should your order be completed earlier, we will ship it as soon as it is ready.
If your purchase contains both ready-to-ship and made-to-order items, your entire order will be shipped together once all items are ready unless otherwise requested.
Shipping
Shipping charges are calculated at checkout. Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.
Please note that delivery timelines may vary during festivals, public holidays, or unforeseen courier delays.
Domestic Shipping (India)
We ship across India using trusted courier partners.
Estimated delivery after dispatch: 2–7 business days, depending on your location.
International Shipping
We ship worldwide. Estimated delivery after dispatch is typically 8–21 business days, depending on the destination country and customs processing. International shipping charges are calculated at checkout based on your destination and the weight of your order.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by your country's customs authorities. These charges are not included in your order total and are the responsibility of the customer. We recommend checking with your local customs office before placing your order.
Delivery Delays
While we strive to meet all estimated delivery timelines, occasional delays may occur due to weather disruptions, strikes, customs inspections, courier disruptions, incorrect or incomplete address details and high volume periods like sales or festive season. We do not accept liability for delays caused by carriers or circumstances outside our control. We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure that you provide accurate and complete shipping and contact details when placing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information. If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
Lost or Damaged Parcels
If your parcel shows no movement for more than 7 business days (domestic) or 15 business days (international) please contact us at support@leelabypriyanka.com and we will work with the courier partner to resolve the issue as quickly as possible.
In the event that your order arrives damaged or you have received an incorrect item, please take the following steps and contact us within 48 hours of delivery:
Submit a request that includes your order number, a description of the issue, photographs of the item received and its original packaging within 48 hours of receiving your order.
Requests must be made before the item has been worn, washed, altered, or otherwise used.
Requests that do not meet these requirements may not be eligible for assistance. Our team will review your request and work with you to find an appropriate resolution.
Questions
If you have any questions about your order or shipping, please contact us at:
Email: support@leelabypriyanka.com
Phone: +91 98239 11195
Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM IST.